Posts tagged as:

customer service

Living room: Before and After

August 5, 2011

It’s been awhile! In the meantime, we bought and moved into a house here in Germany. Unpacking and decorating takes a lot of time, which hasn’t left much for anything else. Figured I’d share my successes with you once I’m mostly happy with the state of things. The first room I’m mostly finished with is [...]

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Q&A: Reverse Culture Shock

May 28, 2010

It’s been a really stressful week here.  My symptoms have gotten worse and Oliver has been sick with a virus and conjunctivitis (pink eye).  Luckily, Oliver seems pretty much recovered today and I’m going to be induced next week, so hopefully by next Friday, I should feel better and we should have a new addition [...]

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How Baby-Walz gained this customer’s loyalty

April 22, 2009

I remember, almost seven years ago when I first moved to Germany, declaring that I was going to boycott every shop where I was treated rudely.  The Burger King in Berlin-Wedding was the first to go, after I complained that I had not received the meal that I paid for and they refused to correct [...]

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You’ve Got Mail

January 29, 2009

I was just watching You’ve Got Mail, starring Tom Hanks and Meg Ryan, from back in the 90′s and a couple things really struck me.  Dial up – remember that?  Okay, according to my web stats, a few of my readers use dial up, and when I lived in Rostock and Potsdam, that too was [...]

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The Answers, part II: living in Germany, living in general, and kids

April 4, 2008

What is the best part about living in Germany? What is the hardest? The best part about living in Germany is probably the socialized medicine. You hear stories about illnesses making people bankrupt in the US, and I don’t have to worry at all about that here. If, God forbid, Oliver was autistic, or Rainer [...]

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Do not EVER fly Iberia Airlines

January 17, 2008

So here it is, the full story with all the gritty details. From cancelled flights to unannounced delays, from death marches through the Madrid airport to sleeping in moldy hotel rooms. Chapter 1: The cancelled flight Our tale begins in the fall, shortly after booking four tickets with Iberia Airlines to visit my family in [...]

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Hacker losers must die!

January 8, 2008

I figured out why I wasn’t getting notified when I got comments on the blog.  I hadn’t been getting any email, but I figured, it’s the holidays, people are busy.  Then I noticed just now, that I hadn’t been getting any spam and I thought, wait, spammers don’t take holidays, do they.  I got to [...]

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