Comments on: Do not EVER fly Iberia Airlines

By: Jane

Jane — Tue, 10 Jan 2012 20:20:30 +0000

I’ve flown with Iberia 3-4 times within Spain and back/forth to the US. I never had an issue with ticketing or anything on any of the flights I took. However, on my recent flight a week ago back to Spain they had like 2 dozen people they overbooked and had to reschedule and they didn’t check passports either. While flying they took ages to come around with anything, and they would pass out drinks and never come around with a trash bag. I was on the crying baby section, so it was a wonderful 8 1/2 hour flight to Madrid from Chicago. Madrid airport is a nightmare, and took 45 minutes to get to customs non-stop walking and those stupid ramp escalator things are terrifying, haha. The flight from my hometown left an hour early. I arrived and they were like “The plane is leaving in 3 minutes, you should arrive 2 hours early” – I was an hour earlier than said departure time.

By: Iberia y su “exitoso” CRM « Los boxeadores boxean

Iberia y su “exitoso” CRM « Los boxeadores boxean — Wed, 19 Jan 2011 08:03:46 +0000

[...] aquí el blog de una turista europea y clienta desencantada, cuyo post reza: Do not EVER fly Iberia [...]

By: Reputación » Iberia contesta reclamación

Reputación » Iberia contesta reclamación — Tue, 05 Oct 2010 16:33:14 +0000

[...] posible que Iberia se preocupe en mejorar este aspecto crítico para la reputación corporativa, la calidad de la atención al cliente, que claramente tiene peso cuando una empresa tiene que afrontar a la competencia, algo que Iberia [...]

By: exPATations

exPATations — Fri, 21 May 2010 05:18:44 +0000

HA! dave, the next thing is after the lift off, the oxygen masks falling from the seat in front of you with a blinking light…”please insert 25 cents for the next three minutes…” theyll get to their cash one way or the other, even if it means taking advantage of a personal emergency. i have always flown with the star alliance group and have been happy with it. my really BAD expiriences were with pan am, continental and another company called capitol air where we all got food poisoning on the way home back in the early 70s and had to land in new york instead of philly because they didnt get landing allowance, being they were known to leave potholes in the runway in the process. we finally arrived in philly airport, 6 hours late after spending easter in a hot, mucky and extremely uncomfortable bus with no toilettes and everyone around me barfing the bad sandwiches. i am SO GLAD i didnt eat. pan am was one for hurry, hurry and sloppy security measures, i guess just to stay on schedule. during my flight a part of the load slid because it wasnt fixed according to regulations with wood blocks and belts with defects. i only know this because my husband was working for pan am at the time. …and we thought we were expiriencing air pockets! on the way to the states a section of the inner shell in the back of the plane came crashing down. they were lucky, no one was hurt. they absolutely ruined my new suitcase and lost part of my other baggage which they did manage to deliver 3 days later. it was too late when i noticed the orange juice had gone sour. i spent part of the lovely trip eating backwards. continental was a case of hurry up and wait, wait, and wait some more. an 8 hour trip took a bit over 15 hours, full of inconvieniences like not being able to leave a check-in area. my nerves had a case of spilt ends.
of those three mentioned airlines, i believe only one still exists. no wonder…

By: Dave

Dave — Fri, 16 Apr 2010 12:06:05 +0000

I’ll avoid Iberia like I now avoid Ryanair after a booking mistake, which ended up with me buying new tickets on the competitor and trashing the Ryanair ones. (change fees were more than the ticket cost).

Now Ryanair wants to start charging for *using the bathroom* on the flight. That’s so insulting, I’d pee in a cup before I gave them a euro to take a leak. I can’t wait until the news report of the first person who hasn’t got a euro and just lets their bowels go in the aisle. [ugh]

Thankfully my RTW trip is all Star Alliance, mostly Continental and other decent airlines. I think.
.-= Dave´s last blog ..5 Most Critical Items in my Backpack =-.

By: Fluggesellschaften Check-in

Fluggesellschaften Check-in — Tue, 12 Jan 2010 04:37:55 +0000

I don’t know why everyone here had a bad experience with Iberia Airlines, as per me, they service was not so bad.

By: Catia Proenca

Catia Proenca — Sun, 10 Jan 2010 15:28:02 +0000

Trying to be as succinct as possible… We were travelling from New York (JFK) to Lisbon with one stop in Madrid. First flight was delayed 24h due to winter storm. Yeah, understandable, but all other airlines at the same terminal canceled the flight 4 hours earlier, Iberia forced us to wait until 2am to tell us this. Next day, at the supposed boarding time, nobody knew which gate it would be from; the couldn’t reschedule our connection flight, they said we would have to do this at Madrid! (WHAT?!) Then we spoke with another person who asked us why didn’t we go there earlier to get our connection flight…
Flight departed 2 hours later than new time, still we made it to our connection flight, stayed in the plain for 3 hours until they cancel that one too. We asked for our bags as we decided to take a train to Lisbon. They couldn’t find one of the bags… 3 hours in line to register a lost bag… They would call as soon as they would find it. We tried calling several times but this was around Christmas time, finally on Dec 27th somebody picks up, no they didn’t find our bag yet, they told us to call back before we travel back to New York in order to give our American address. We call Jan 3rd (our flight back was on the 4th) and they told us the bag has been in our city’s post office since the 23rd!!! “Sorry about my colleague he must have made a mistake” WHAT??? Jan 3rd is a Sunday the office is closed, they said they would send the bag back to New York. Jan 8th we call again and they say it’s not their responsibility is somebody else, and that we should call them! But we flu with Iberia only.
They don’t want to refund us the train back to Lisbon ($310).
We are still waiting for the bag…

We will NEVER travel with Iberia again! And I just told a few of the facts but in general they just don’t care what happened and they are never responsible for anything…

By: Osagie

Osagie — Thu, 30 Jul 2009 14:21:57 +0000

I am sorry about your experience..but i have a contrary experience.
I heard all kinds of things about Iberia before flying( Lagos to London via Madrid). My family and I (14 months daughter and wife and I) had a pleasant experience. The flight was on time, i found the food okay..granted there was no in flight entertainment..but that was made up for by the smoothness of the flight.
I hope my comment is read and someone enjoys the service i have enjoyed.

By: globalgal

globalgal — Tue, 28 Jul 2009 06:00:37 +0000

Just ask any Spanish person what they think of Iberia! Most refuse to even acknowledge it as Spain's national carrier! I'll never forget my Amsterdam-Madrid Iberia flight, first and last. I felt something dripping on my forehead and was shocked to find a brown liquid rolling down my face. I looked up and observed a huge coffee stain, slowly dripping down on me. Gross! .-= globalgal´s last blog ..See You August 1st =-.

By: Jose

Jose — Wed, 08 Jul 2009 22:02:22 +0000

I had nightmare Xmas trip with Iberia. Has business tickets to have a cool journey with 2y old kid + pregnant wife.
Today i got some lines from Iberia (same Nicole Mariscal as the post, and unable to write back) with an answer detached from the facts that DID take place. I am in rage. Now the lawyers will take care of it.